Privacy Policy

Last updated: August 4, 2026

MySnake Privacy Policy

1. Introduction

MySnake ("MySnake", "we", "us" or "our") operates the MySnake mobile application (the "App"), the website at mysnakeapp.com, the MySnake online store, and related information, content, features, tools, products, customer-support channels and services (together, the "Services").

The online store is powered by Shopify. The App uses third-party service providers, including Supabase, to provide functions such as account authentication, database hosting, file storage and data synchronisation.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you access or use the Services, create or manage an account, record information in the App, receive notifications, contact us, or purchase products from the online store.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Who Is Responsible for Your Information

For the purposes of applicable data-protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), MySnake is the data controller of the personal information described in this Privacy Policy, except where a third-party provider acts as an independent controller under its own privacy policy.

Our contact details are provided in the Contact section below.

3. Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you use the Services, we may collect or process the following categories of information.

3.1 Account and authentication information

This may include:

  • your email address;
  • your name or display name, if provided;
  • your MySnake user identifier and account status;
  • authentication-provider identifiers;
  • login, verification and security information; and
  • preferences and account settings.

If you sign in using Apple or Google, we receive the information that the relevant provider makes available to us in accordance with your provider settings and authorisation. This commonly includes an account identifier and may include your email address, name or profile information. We do not receive your Apple or Google password.

If you use an email code, magic link or similar sign-in method, we process your email address and the information required to authenticate and secure your account.

3.2 App content and snake-care information

The App allows you to create, enter, import, save, organise and synchronise information relating to snakes and their care. Depending on the features you use, this may include:

  • snake names, species, morphs, sex, hatch or birth dates, identification details and photographs;
  • husbandry settings and schedules;
  • feeding, shedding, waste, bathing, water-change and cleaning records;
  • temperature, humidity, weight, length and other measurements;
  • veterinary, health, medication or treatment notes relating to an animal;
  • reminders, due dates and maintenance records;
  • notes, comments and other information you choose to enter; and
  • data imported from CSV or similar files.

Although this information generally concerns animals, it becomes personal information when it is associated with your account or can otherwise be linked to you. You should not enter unnecessary personal information about yourself or another person in free-text notes, photographs, attachments or uploaded files.

3.3 Photographs, camera and photo-library information

When you choose to take, select, upload or save a photograph, the App may request access to your device camera or photo library. Access is subject to your device permissions and is used only for the feature you choose, such as adding a snake photograph, attaching an image, or using the length-measurement tool.

Depending on the feature, an image may be processed on your device and/or uploaded to cloud storage when you choose to save it with your account. Uploaded images may include file information or metadata supplied by your device. Do not upload photographs containing people, documents, addresses or other information that you do not want stored with your account.

3.4 Notifications and reminder information

If you enable notifications, we may process:

  • your notification permission status;
  • a device or push-notification token;
  • notification preferences;
  • reminder dates, task categories and related account information; and
  • technical delivery information.

Notifications may contain information such as a snake name, task name or due date and may be visible on your device lock screen depending on your operating-system settings. You can disable or change notification permissions through the App or your device settings.

3.5 Device, usage and diagnostic information

We may receive technical information necessary to operate, secure and improve the Services, including:

  • device type, operating system and App version;
  • browser type and language;
  • IP address and general location inferred from the IP address;
  • device, installation, session or network identifiers;
  • dates and times of access;
  • feature usage and navigation information;
  • error reports, crash information, performance information and diagnostic logs; and
  • security, fraud-prevention and authentication events.

We do not use App husbandry records, snake photographs or care logs for third-party behavioural advertising.

3.6 Contact and support information

When you contact us, report a problem, submit feedback or use a contact form, we may process:

  • your name and contact details;
  • the contents of your message;
  • screenshots, photographs, documents or other attachments you provide;
  • technical and account information relevant to the issue; and
  • our correspondence with you.

3.7 Online-store information

When you visit or use the online store, we or Shopify and our commerce providers may process:

  • your name, email address, telephone number and contact details;
  • billing and shipping addresses;
  • products viewed, placed in a cart, purchased, returned, exchanged or cancelled;
  • order history, transaction details and fulfilment information;
  • payment status and payment-related information;
  • customer-service communications;
  • device, browser, cookie and usage information; and
  • marketing preferences.

Payment-card details are generally collected and processed by Shopify, payment processors, Apple, Google or other payment providers. MySnake does not ordinarily receive your complete payment-card number.

3.8 App Store or Google Play transaction information

If paid subscriptions, digital features or in-app purchases become available and you make a purchase through the Apple App Store or Google Play, the relevant platform will process your payment information under its own terms and privacy policy. We may receive information such as a transaction identifier, product or subscription purchased, purchase status, renewal or expiry status, refund status, country or storefront, and information required to verify entitlement. We do not receive your complete payment-card details from the app-store platform.

3.9 Cookies and similar technologies

The website and online store use cookies and similar technologies to operate the site, remember preferences, maintain sessions, understand usage, support security, process transactions and, where applicable and permitted, support marketing or advertising.

Shopify and other third parties may set or access cookies in connection with the online store. Where required by law, non-essential cookies or similar technologies will be used subject to the choices provided through our cookie or privacy controls.

You may also manage cookies through your browser settings, although blocking necessary cookies may prevent parts of the website or store from functioning correctly.

4. Sources of Personal Information

We may collect personal information from the following sources:

  • directly from you, including when you create an account, enter or upload App content, import data, change settings, contact us or make a purchase;
  • automatically from your device, browser or use of the Services;
  • from authentication providers such as Apple or Google when you choose to use their sign-in services;
  • from Shopify, payment providers, app-store platforms, fulfilment partners and shipping providers;
  • from service providers that host, secure, maintain, diagnose or support the Services; and
  • from partners or third parties where permitted by law.

5. How We Use Personal Information

We may use personal information for the following purposes.

5.1 Providing and operating the App

We use information to:

  • create, authenticate and maintain your account;
  • save, organise and synchronise your snake-care data across supported devices;
  • display your snake profiles, logs, schedules, photographs, measurements and reminders;
  • import and export data at your request;
  • provide camera, photo, measurement and other App features;
  • send operational notifications and reminders that you have enabled;
  • restore sessions and maintain your preferences; and
  • provide features that you request.

5.2 Providing the website and online store

We use information to:

  • operate and personalise the website and store;
  • process payments and orders;
  • arrange production, fulfilment and shipping;
  • process returns, exchanges, cancellations and refunds;
  • maintain transaction records;
  • provide order and account communications; and
  • provide customer support.

5.3 Communications

We use information to respond to questions, support requests, feedback, complaints and data-rights requests, and to send important service, security, account, policy, transaction or operational messages.

5.4 Security, integrity and fraud prevention

We use information to authenticate users, protect accounts, enforce access controls, detect and investigate errors, misuse, security incidents, fraud, unlawful activity or violations of our terms, and maintain the integrity and availability of the Services.

5.5 Improvement and analytics

We may use usage, diagnostic and de-identified or aggregated information to understand performance, identify problems, improve features, develop new functionality and evaluate how the Services are used.

Where consent is legally required for a particular analytics technology, we will request consent before using it.

5.6 Marketing

We may use contact and store-interaction information to send marketing or promotional communications where permitted by law. You can unsubscribe from promotional email by using the unsubscribe link in the message or by contacting us.

We may still send non-promotional communications relating to your account, security, requested support, orders or changes to the Services.

We do not use your private App husbandry records, snake photographs, veterinary notes or care logs to build third-party advertising profiles.

5.7 Legal and compliance purposes

We may use information to:

  • comply with legal, regulatory, tax, accounting and reporting obligations;
  • respond to lawful requests, court orders or legal process;
  • establish, exercise or defend legal claims;
  • enforce our terms and policies; and
  • protect our rights, property, users or other persons.

6. Legal Bases for Processing in the EEA and UK

Where the GDPR, UK GDPR or similar law applies, we rely on one or more of the following legal bases:

  • Performance of a contract: where processing is necessary to create and manage your account, provide requested App functions, synchronise data, fulfil an order, process a transaction or otherwise provide the Services you request.
  • Legitimate interests: where processing is necessary for our legitimate interests or those of another party, such as securing the Services, preventing fraud, providing support, diagnosing faults, improving performance, maintaining business operations and establishing or defending legal claims, provided those interests are not overridden by your rights and interests.
  • Consent: where you consent to optional processing, such as certain notifications, camera or photo access, non-essential cookies, marketing, or analytics where consent is required. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
  • Legal obligation: where processing is necessary to comply with applicable law, regulation, tax, accounting, consumer-protection or legal-process requirements.
  • Protection of vital interests or public-interest grounds: where applicable in exceptional circumstances permitted by law.

7. How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

7.1 Service providers

We may disclose information to vendors that provide services on our behalf, including:

  • Shopify, for website, store, checkout, commerce and related services;
  • Supabase, for App authentication, database hosting, file storage, backend infrastructure and related services;
  • Apple and Google, for sign-in, app distribution, operating-system services, push notifications and, where applicable, in-app purchases;
  • Expo or related infrastructure providers where used for App build, delivery, updates, notifications or diagnostics;
  • email-delivery providers, including providers used for verification, passwordless login, account messages and support communications;
  • print-on-demand, fulfilment and shipping partners, including Printful where applicable;
  • payment processors;
  • hosting, cloud-storage, security, monitoring, analytics and technical-support providers; and
  • professional advisers such as accountants, auditors, insurers and legal advisers.

These providers may process information only as required to provide their services to us, under their own legal obligations and applicable contractual terms.

7.2 Authentication and platform providers

When you choose Apple or Google sign-in, information is exchanged with the selected provider to authenticate you. Your use of that provider is also governed by its own terms and privacy policy.

When you download or use the App through an app store, Apple or Google may independently process device, account, download, purchase, diagnostic and usage information as described in their own privacy notices.

7.3 Fulfilment of your requests

We may disclose information when you direct us to do so or when disclosure is necessary to provide a requested feature, fulfil and ship an order, process a payment, connect an integration or respond to your support request.

7.4 Business and legal disclosures

We may disclose information:

  • in connection with a proposed or completed sale, merger, financing, restructuring, insolvency, transfer of assets or similar business transaction;
  • to comply with law, regulation, court order, subpoena, warrant or other valid legal process;
  • to investigate or prevent fraud, security incidents, unlawful activity or harm; or
  • to enforce our terms or protect the rights, safety and property of MySnake, our users or others.

7.5 Business and marketing partners

We may disclose limited website or store information to business and marketing partners where permitted by law. Such partners process information under their own privacy notices.

Depending on your location, certain online advertising disclosures may be considered a "sale" or "sharing" under applicable US state privacy laws even where no money is exchanged. Where applicable, you may use the privacy choices made available on the website or contact us to exercise an opt-out right.

We do not sell App husbandry records, snake photographs, veterinary notes or care logs, and we do not disclose that App content for cross-context behavioural advertising.

8. Relationship with Shopify

The online store is hosted by Shopify. Shopify collects and processes personal information about access to and use of the store in order to provide its commerce services to us and to users.

Information submitted through the online store may be transmitted to Shopify and to service providers located in countries other than your country of residence. Shopify may act as our processor for some activities and as an independent controller for certain features or processing carried out for its own purposes.

Shopify may use information collected from interactions with our store and other Shopify merchants to provide and improve Shopify services and certain enhanced features. Where Shopify acts as an independent controller, it is responsible for that processing and for responding to requests concerning those activities.

For further information, review the Shopify Consumer Privacy Policy and Shopify Privacy Portal:

https://www.shopify.com/legal/privacy/consumers

https://privacy.shopify.com/en/

9. Third-Party Websites, Services and Links

The Services may contain links to websites, stores, social networks or other platforms operated by third parties. If you follow a third-party link or use a third-party integration, that third party may collect and process information under its own privacy policy and terms.

We do not control and are not responsible for the privacy, security, accuracy or practices of third-party services. The inclusion of a link does not by itself constitute an endorsement.

Information you post in public or semi-public areas, including social networks, reviews or public forums, may be visible and used by other persons.

10. App Permissions and Your Device Controls

The App may request device permissions only when needed for a relevant feature. These may include:

  • Camera permission, when you choose to take a photograph or use a camera-based feature;
  • Photo-library permission, when you choose to select or save an image; and
  • Notification permission, when you choose to receive reminders or other notifications.

You can revoke permissions through your device settings. Revoking a permission may prevent the corresponding feature from working but will not ordinarily prevent use of unrelated App functions.

11. Account Deletion and Removing App Data

You may initiate deletion of your MySnake account through the account-deletion function in the App. You may also contact us at contact@mysnakeapp.com if you need assistance with an account-deletion request.

Deleting the App from your device does not by itself delete your account or cloud-stored information.

When an account deletion is completed, we will delete or anonymise the App account information and App content associated with the account, including snake records, logs and cloud-stored photographs, except information that we are required or permitted to retain for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes.

Residual copies may remain for a limited period in backups, logs or disaster-recovery systems and will be deleted or overwritten in accordance with the applicable retention cycle, unless retention is legally required.

Deleting your App account does not automatically delete information relating to separate online-store orders. Store transaction records may need to be retained for tax, accounting, consumer-protection, fraud-prevention or legal purposes.

12. Data Export

Where available, the App may allow you to export certain snake and log information in CSV or another supported format. Once an exported file is saved or shared from your device, you are responsible for securing it and controlling where it is stored or sent.

You may also contact us to exercise any applicable right to data portability.

13. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. These may include authentication, access controls, encrypted transmission, database permissions, monitoring, backups and service-provider security measures.

No security measure, storage system or transmission method is completely secure. We cannot guarantee absolute security, and information sent through insecure channels may be intercepted.

You are responsible for protecting your device, email account and login credentials. Do not share authentication codes, passwords, sign-in links or access credentials with another person. Contact us promptly if you believe your account has been accessed without authorisation.

14. Retention of Personal Information

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security and support legitimate business operations.

Retention periods depend on the type of information and the reason for processing. In general:

  • App account information and App content are retained while your account remains active and until deletion is completed, subject to limited legal and backup retention;
  • support communications may be retained while needed to resolve the issue and maintain appropriate business records;
  • store order, payment-status, tax, fulfilment and transaction records may be retained for the periods required by applicable law;
  • security and diagnostic logs may be retained for a limited period appropriate to troubleshooting, security and fraud prevention; and
  • anonymised or aggregated information that no longer identifies you may be retained for research, statistics, service improvement and business analysis.

15. Children's Data

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16 without appropriate authorisation where required by law.

If you are a parent or guardian and believe that a child has provided personal information to us, contact us at contact@mysnakeapp.com so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable US privacy laws, personal information of persons under 16.

16. Your Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

  • Right to be informed about how your personal information is processed;
  • Right of access to personal information we hold about you;
  • Right to correction or rectification of inaccurate or incomplete information;
  • Right to deletion or erasure;
  • Right to restrict processing;
  • Right to object to certain processing, including direct marketing;
  • Right to data portability;
  • Right to withdraw consent where processing is based on consent;
  • Right to opt out of the sale, sharing or targeted-advertising use of personal information where applicable;
  • Right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, subject to applicable law; and
  • Right to lodge a complaint with a competent data-protection authority.

These rights are not absolute and may apply only in certain circumstances. We may ask for information reasonably necessary to verify your identity and protect your account before completing a request.

You may exercise your rights by using available controls in the Services or by emailing contact@mysnakeapp.com. Please describe the request and identify the account or email address concerned.

Where permitted by law, you may appoint an authorised agent to submit a request. We may require evidence of the agent's authority and may need to verify your identity directly.

We will not discriminate against you for exercising a privacy right.

17. Communication and Marketing Choices

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us.

You may disable App notifications in the App or through your device settings.

Opting out of marketing or notifications does not prevent us from sending essential service, account, security, legal, support or transaction communications where permitted.

18. Automated Decision-Making

We do not use App content to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning you.

19. International Transfers

We and our service providers may transfer, store or process personal information in countries outside your country of residence, including outside the European Economic Area or the United Kingdom.

Where required, international transfers are protected using recognised legal mechanisms, such as an adequacy decision, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum or Agreement, or another valid transfer mechanism, together with supplementary safeguards where appropriate.

20. Complaints

If you have a complaint about how we process your personal information, contact us first at contact@mysnakeapp.com so that we can investigate and respond.

If you are located in Malta or believe MySnake's processing infringes applicable data-protection law, you may lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC):

https://idpc.org.mt/file-a-complaint/

You may also contact the supervisory authority in the EEA or UK country where you live, work or where the alleged infringement occurred.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Services, technology, service providers, legal requirements or our practices.

We will post the revised Privacy Policy on the website, update the "Last updated" date and provide additional notice where required by law. Material changes may also be communicated through the App, by email or by another appropriate method.

22. Contact

For questions about this Privacy Policy, our privacy practices, or to exercise a privacy right, contact:

MySnake

Sultana Flat 2

Xaghra, Gozo XRA 1690

Malta

Email: contact@mysnakeapp.com

Website: https://mysnakeapp.com

For the purposes of applicable data-protection law, MySnake is the controller of the personal information described in this Privacy Policy, except where a third party is expressly identified as an independent controller.