Shipping Policy

Thank you for shopping with MySnake. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store.

Order Processing

MySnake products are made to order. This means your item is produced after your order is placed.

Orders are usually processed within [2–7 business days] before shipping. Processing times may vary during busy periods, holidays, or due to supplier delays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details where available.

Shipping Times

Estimated delivery times depend on your location and the shipping method available at checkout.

Typical delivery estimates are:

• Domestic orders: [9–10 business days]
• European orders: [10–14 business days]
• International orders: [14–21 business days]

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, postal services, public holidays, weather, or other circumstances outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, the items in your order, and the shipping method selected.

Any available shipping options and costs will be shown before you complete your purchase.

International Shipping

We may ship to selected international locations. International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges applied by their country.

MySnake is not responsible for delays caused by customs clearance or local postal services.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at contact@mysnakeapp.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once production or shipping has started.

MySnake is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Orders

If your order appears to be delayed or missing, please contact us at contact@mysnakeapp.com with your order number and shipping details.

We will review the issue and assist where possible. However, MySnake is not responsible for delays caused by postal carriers, customs, or incorrect delivery information.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within [14 days] of delivery at contact@mysnakeapp.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged, defective, or incorrect item
• Photos of the packaging, if applicable

We will review the issue and arrange a suitable solution where appropriate.

Multiple Shipments

Some orders may arrive in separate packages, especially if they contain different product types or are fulfilled from different locations. If this happens, you may receive separate tracking information for each shipment.

Contact Us

For shipping questions, please contact us at:

MySnake
Email: contact@mysnakeapp.com
Website: www.mysnakeapp.com